Refund policy

At Fashion Knit, we want you to feel confident when shopping with us. We understand that sometimes an item may not be exactly what you expected once it arrives. Whether it's the fit, style, or simply a change of mind, we're here to make the return process as clear and straightforward as possible.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must:

  • Be unworn, unused, and unwashed.

  • Be in the same condition in which it was received.

  • Have all original tags attached.

  • Be returned with proof of purchase, such as your order confirmation or receipt.

Items that show signs of wear, use, washing, alteration, or damage after delivery may not be eligible for a refund.

How to Request a Return

To start a return, please contact our customer support team at:

Email: contact@fashionknitlimited.shop

Please include your order number and the reason for your return. Once your request has been reviewed, we will provide instructions on how to return your item.

Please do not send items back without contacting us first, as unapproved returns may not be accepted.

Return Address

Address: White Abbey Rd, Bradford BD8 8DR, United Kingdom

Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, faulty, or different from what you ordered, please contact us as soon as possible at contact@fashionknitlimited.shop. We will review the issue and work with you to find an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, used, washed, altered, or damaged after delivery.

  • Custom-made or personalised products.

  • Gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different size, colour, or style, we recommend returning the eligible item and placing a new order for your preferred replacement item.

Refunds

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at contact@fashionknitlimited.shop.

Contact Us

Address: White Abbey Rd, Bradford BD8 8DR, United Kingdom
Email: contact@fashionknitlimited.shop
Phone: +44 7495 397095

Opening Hours

Monday – Thursday: 11:00 AM – 7:00 PM
Friday: Closed
Saturday – Sunday: 11:00 AM – 7:30 PM